Need help with Abuela? We’re happy to assist.

Contact

Email support@tato.design — we typically reply within 1–2 business days. Please include your macOS version and Mac model.

What do I need to run Abuela?

An Apple Silicon MacBook with a notch, running macOS 14 or later. Abuela lives in the notch and the menu bar — there’s no Dock icon.

How does calibration work?

The first time Abuela sees you sitting well, she captures a 3-second baseline of your good posture — all detection is relative to it. Recalibrate anytime by clicking the notch, or via the menu bar icon → Calibrate Posture. Recalibrate after changing your chair, desk, or screen height.

Does Abuela record me?

No. Everything runs on-device using Apple’s Vision framework. There is no networking code in the app, nothing is recorded or stored, and the camera light is on only while monitoring.

How do I pause monitoring?

Menu bar icon → Pause Monitoring. The camera turns off completely — LED off — until you resume.

Alerts too sensitive, or not sensitive enough?

Menu bar icon → Sensitivity, then pick Low, Medium, or High. Low means fewer nudges; High means stricter coaching. Sounds can be toggled in the same menu.

Is there a subscription?

No. Abuela is unlocked with a single one-time purchase — yours forever, with no recurring charges.

How do I restore my purchase on a new Mac?

Sign in to the Mac App Store with the same Apple Account and choose Restore Purchase inside the app. Purchases carry across all your Macs.

Found a bug or have a feature request?

Email support@tato.design — we read every message. Thanks for sitting up straight with Abuela!